Best Diners Club, is the exclusive distributor of Gemside Kitchen Appliance Technology Co., Ltd. in United States. All products sold on our websites are original authentic from the brand producer, which means these items have passed rigorous tests. Each machine sold by our website enjoys our warm after-sale service subject to below policies.
If you’re unsatisfied with a product, we’ll gladly provide a full refund on all items returned within 30 days of receipt as long as it’s in its original packaging and condition. To make a return, please email firstname.lastname@example.org and we’ll provide you with the return address. Please send back the product within 10 days after you received our email. After we received and inspected the returned product, refunds will be issued within 10 days.
Damaged Product During Delivery
- Repair and maintenance without proof of purchase
- Repair and maintenance when automatic cooker is used or maintained in other than normal family home use.
- Repair and maintenance when customer cannot provide warranty card and proof of purchase;
- Repair and maintenance when the anti-counterfeit label is worn or missing.
- Repair and maintenance when the bar code on the warranty card, which is the sole proof of product identification, is different from the bar code on the bottom of the cooker, or the warranty information is altered.
- Damage resulting from accident (such as falling and bumping), alteration, misuse, or damage caused by force majeure.
- When warranty term is over or the repair and maintenance required are not included in the warranty, cost of replaced parts or the machine will be charged.